How to Manually Uninstall Veritas Backup Exec 9.x

Sorry for the length of this post, but this is verbatim from what the Veritas support tech sent me and since it's not available on their website, I figured I'd post it here for your use as well as mine.


How to properly uninstall Backup Exec 9.x if unable to uninstall using Add/Remove Programs.

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Details:

This procedure should only be used if uninstalling Backup Exec (tm) 9.x for Windows Servers fails from Add/Remove Programs and subsequent installs of Backup Exec also fail due to a corrupt installation.

To manually uninstall Backup Exec 9.x, follow the instructions given below:

1. Download the Microsoft Installer (MSI) Cleanup utility, and install it on the system in question.

The MSI Installer Cleanup utility can be currently obtained from the Microsoft Web site:    http://support.microsoft.com/default.aspx?kbid=290301 .

2. After the application is installed, run it from Start | Programs | Windows Install Clean Up

3. Select VERITAS Update and VERITAS Backup Exec for Windows Servers, and then click Remove (Figure 1)

Figure 1

4. Click Exit to end the clean up process

5. Open Services from Control Panel in Windows NT 4.0, or from Administrative Tools in Windows 2000. Stop all Backup Exec services and the MSSQL$BKUPEXEC service (Figures 2 and 3). If Desktop and Laptop Option (DLO) is installed, stop the MSSQL$BKUPEXECDLO service as well

Figure 2

Figure 3

6. Click Start | Run, type regedt32, and click OK

Warning: Incorrect use of the Windows Registry Editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

7. Remove the following VERITAS registry keys (Figure 4):

a. HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\Adamm

b. HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\Agent Accelerator for Windows NT/2000

c. HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\Backup Exec

d. HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\Common

e. HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\DLO

f. HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\Exec View

g. HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\SigLogger

h. HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS (only if empty)

i. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\VERITAS Backup Exec

Figure 4

8. If the Backup Exec Web Administration Console is installed (BEWAC), remove the following keys:

a. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ServerAppliance\ElementManager\WebElementDefinitions\TabBE* (all keys that start with TabBE)

b. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ServerAppliance\ElementManager\WebElementDefinitions\ContextHelpBE* (all keys that start with ContextHelpBE)

c. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ServerAppliance\ElementManager\WebElementDefinitions\AboutBoxBE

d. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ServerAppliance\ElementManager\WebElementDefinitions\HELPTOC_* (all keys that start with HELPTOC_. The underscore is important.)

e. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ServerAppliance\ApplianceManager\ObjectManagers\Microsoft_SA_Task\BackupJobTask

f. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ServerAppliance\ApplianceManager\ObjectManagers\Microsoft_SA_Task\RestoreJobTask

g. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ServerAppliance\ApplianceManager\ObjectManagers\Microsoft_SA_Task\TemplateJobTask

9. Remove the Backup Exec services by removing the following registry keys (Figure 5):

a. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecAgentAccelerator

b. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecAgentBrowser

c. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecDeviceMediaService

d. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecJobEngine

e. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecNamingService

f. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BBackupExecRPCService

g. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ECM Service

h. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\besakalert (BEWAC only)

i. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DLOAdminSvcu (DLO only)

j. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SCSIChanger

k. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SCSIChanger

Figure 5

10. Remove all Microsoft SQL Server Desktop Engine (MSDE) and Backup Exec associated SQL components by removing the following registry keys:

a. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\BKUPEXEC

b. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\BKUPEXECDLO (only when DLO is installed)

c. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\Component Set\InstanceComponentSet.1 or InstanceComponentSet.2.

Remove only the value where it matches one of the following global unique identifiers (GUIDs):

{44FE936D-2B47-40D3-9109-FC1360BFB85D} - Backup Exec 9.0 revision 4367

{78B54B0C-5280-4236-8DF2-7EC6DC45C364} - Backup Exec 9.0 revision 4454

{E09B48B5-E141-427A-AB0C-D3605127224A} - Backup Exec 9.1 (Backup Exec Instance)

{689404D2-1C94-44B3-9203-BEC5594FDA7A} - Backup Exec 9.1 (DLO Instance)

d. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server (only if there is no other Microsoft SQL Server Instances installed)

e. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSSQL$BKUPEXEC

f. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SQLAgent$BKUPEXEC

g. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ MSSQL$BKUPEXECDLO (only when DLO is installed)

h. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SQLAgent$BKUPEXECDLO (only when DLO is installed)

11. Reboot the computer

12. Remove all files from the Backup Exec install directory, that is C:\Program Files\VERITAS\Backup Exec\NT

13. If BEWAC is installed, remove the following files:

a. %SystemRoot%\system32\ServerAppliance\web\Admin\BE

b. %SystemRoot%\system32\ServerAppliance\web\Admin\help\0C0A\BE

c. %SystemRoot%\system32\ServerAppliance\web\Admin\help\040C\BE

d. %SystemRoot%\system32\ServerAppliance\web\Admin\help\0404\BE

e. %SystemRoot%\system32\ServerAppliance\web\Admin\help\0407\BE

f. %SystemRoot%\system32\ServerAppliance\web\Admin\help\0409\BE

g. %SystemRoot%\system32\ServerAppliance\web\Admin\help\0410\BE

h. %SystemRoot%\system32\ServerAppliance\web\Admin\help\0411\BE

i. %SystemRoot%\system32\ServerAppliance\web\Admin\help\0412\BE

j. %SystemRoot%\system32\ServerAppliance\web\Admin\help\0804\BE

Note: For the folders given below (k-r), remove the files listed after the folder list.

k. %SystemRoot%\system32\ServerAppliance\mui\0411

l. %SystemRoot%\system32\ServerAppliance\mui\0412

m. %SystemRoot%\system32\ServerAppliance\mui\0804

n. %SystemRoot%\system32\ServerAppliance\mui\0C0A

o. %SystemRoot%\system32\ServerAppliance\mui\040C

p. %SystemRoot%\system32\ServerAppliance\mui\0404

q. %SystemRoot%\system32\ServerAppliance\mui\0407

r. %SystemRoot%\system32\ServerAppliance\mui\0409

i. besakfirstwizres.dll

ii. BESigSchedulerRes.dll

iii. BEUtilityJobRes.dll

iv. BEUtilityJobUIRes.dll

v. BEUtilsRes.dll

vi. BEActLogRes.dll

vii. bealertconfigres.dll

viii. BEAlertsRes.dll

ix. BEAuditLogRes.dll

x. BEBackupJobOptionsRes.dll

xi. BEBackupJobOptionsSummaryRes.dll

xii. BECreateJobRes.dll

xiii. BECreateMiscRes.dll

xiv. BEDeviceMgmtRes.dll

xv. BEDevMediaRes.dll

xvi. BEDiagsLogRes.dll

xvii. BEDrivePoolMgmtRes.dll

xviii. BEErrorRulesRes.dll

xix. BEHelpFilesRes.dll

xx. BEJobMonitorRes.dll

xxi. BEJobPropsRes.dll

xxii. BEJobSettingsRes.dll

xxiii. BEJobsetupRes.dll

xiv. BELicenseRes.dll

xv. BeLogonAccountsRes.dll

xvi. BEMediaMgmtRes.dll

xvii. BEMediaRotationRes.dll

xviii. BEMediaSetMgmtRes.dll

xxix. BENotification.dll

xxx. BENotificationConfigRes.dll

xxxi. BEOptionsResource.dll

xxxii. beoverviewres.dll

xxxiii. BEReportsRes.dll

xxxiv. BEResource.dll

xxxv. BEResourceDiscoveryRes.dll

xxxvi. BERestoreJobOptionsRes.dll

14. Open Task Manager, and end the process VxTaskBarMgr.exe (Figure 6)

Figure 6

15. Remove the directory C:\Program Files\VERITAS\VxUpdate

16. Remove the directory C:\Program Files\VERITAS, only if there is no other VERITAS Applications installed on the server

17. Remove the directory C:\Program Files\Common Files\VERITAS Shared, only if there is no other VERITAS Application installed on the computer

18. Remove the directory C:\Program Files\Microsoft SQL Server\MSSQL$BKUPEXEC

19. Remove the directory C:\Program Files\Microsoft SQL Server\MSSQL$BKUPEXECDLO (only when DLO is installed)

20. Remove the directory C:\Program Files\Microsoft SQL Server, only if there is no other Microsoft SQL Instance installed on the computer

Comments

[nf0]

Thanks for sharing just copied it into my work wiki, just in case.

[JE]

Thanks. Much appreciated.

[Chris]

Top man, I have been looking for manual removal docs for Veritas for months. Much appreciated.

[Lexus Noir]

From one network admin to another you are zee man!

[Ranger]

Thanks man, this did the trick on a server I "inherited" ;)

[Simon]

Thanks for this, Veritas was a right pain in the rear end

[Mike Abrahamson]

This saved my butt in the middle of the night. It even worked for a convulted install of 9.1 and 10.0 that somehow got mixed up on my server. Thanks Alex!

[Eric Voight]

Thanks a million! Worked like a charm and no annoying phone call to Veritas err... Symantec.

[meesick]

Goodies! That's a real lifesaving tip! You are great, Alex!

[Jennifer]

Thanks for posting this, cutey!

[Bill]

Thank You! It still works one year later and I am still waiting for a call back from Veritas (support?).

[Dave]

Yep, this procedure was a lifesaver for me. :)

We had an issue where a restore job had partially written over the new Veritas installation with the old one, and it got very confused and refused to repair or remove. Using these instructions, we got rid of the old one and reinstalled without incident.

Many thanks.

[Mario]

Hi,

very nice guide!

Works fine on a BE 10d SBS installation.

regards!

[Derek]

Pure brilliance, got me out of a hole with Server 2003! Thanks

[JG]

Thanks a lot for this pointer. It's really helped me and a number of my co-workers out several times.

[Rob]

Thanks - dug me out of a hole

[Dzhamal]

Hi,
very great guide!
Thanks for Alex.

Best Regards!

[James Livingood]

Does this fix also work with manually uninstall of Veritas Backup Exec 10.0? Thanks.

[Wes]

After several engineers troubleshooting this problem, I was the last guy on the totem pole. I had fits myself until I found this wonderful post. THANKS A MILLION! It worked like a charm. I was able to install the newest version of Backup Exec afterwards and away we go. The world needs more IT guys like you.

Thanks Again

[Anthony Mussante]

Alex,

Cutting it close to deadline and Veritas Support provided NO answers....this is for sure a life saver!

Thanks Buddy

[Lemon]

Alex,

Thanks for you help..
It's so good to have this kind of information...
Thanks a lot..

[Vincent]

Thanks a lot that was very usefull.

[G. Stark]

Thanks!!!!!

[Si]

Excellent, worked for Backup exec 10D.
After someone unistalled MSDE on the server, backup exec stopped working. Tried to reinstall backup exec 10d no joy, kept coming up with an MSDE error. Followed the instruction above, worked like a treat!
cheers

[Dalibor]

Thanks pal, excellent tip, used it for 10.0!

[Nate]

FYI to those curious or uncertain... These steps do work for version 10. This has been confirmed by Symantec.

[Tomas]

This has helped me several times now - thanks! ;-)

[Darold]

Add another satisified customer to the list. BE10D Advance Agent uninstall issues - Had to pick and choose which things to hack out, but in the end my backups are running on 11D agents happily ever after.