I've been writing about the problems we've been having with the quad-band phones. So the last thing I was told by a RIM tech was that the phone wasn't designed to work unless signal strength is at least -80db. Well, I've found this to be pure bullshit, pardon my francais.
First off, the quad-band phones from T-Mobile don't work around my building even when signal strength is as high as -75db. Second off, when I'm in other areas, the phone is able to find the proper network with lower than -80db signal strength.
What does this mean? Either there's a design flaw in the phone, or there's a problem with the way that T-Mobile handles their networks. Now I've heard that T-Mobile locks their quad-band phones so that they can't connect to the 850mhz band which Cingular uses, but I'm not sure if that's true. If it is true, it would explain my issues as there is a Cingular tower in this area that delivers higher signal strength to certain parts of the building. Suppose that the quad band phone sees this network and tries to talk to it, instead of the lower strength T-Mobile network, but can't because T-Mobile has the phone set up so it can't communicate at this band. Suppose that the phone gets confused and does not try to connect to the other band tower because it's algorithm is such that it will always connect to the tower with -80db or higher strength.
Either way, the building isn't the issue as my 7730s work and the 7290 gets same signal strength ONCE it has connected to the network. The towers are probably working to spec otherwise I'm sure a lot more people would be complaining about this issue in my area, particularly as quad-band phones get used more and more. So it's either a design flaw made by RIM or a problem with the way that T-Mobile sets up the phones. Either way, it's something that should be fixable and should certainly be fixed.
We are the customer. We want the features that the 7290 has to offer. In fact we need the memory that it has. T-Mobile and RIM should bend to make it work for us, especially as we are pouring money into their coffers every month.
Now, I'm sure some people will say, good luck, companies don't care about business as small as yours, well, I say that they better. Small businesses are the main driving force in today's economy. They employ more people and generate more wealth than large companies. Plus, our needs are not as diverse or as large as a large company, so if someone like T-Mobile or RIM can't satisfy the needs of the small business, how can they possibly hope to satisfy the needs of a large business which has much more complicated requirements?
At any rate, we are paying for the phone and the service and that entitles us to have a working phone and working service, regardless of how big or small we are.
So RIM and T-Mobile fix the !@#$ing phone!